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There were 18 articles found in this category:

  1. questionIs ProMaster Master Keying compatible with Citrix?
    The workstation installations are supported on a Citrix installation but NOT the Server installation. When the installing a workstation onto a Citrix environment simply add these 2 lines to the start of the PM7.ini file in the Program Files folder: [Local Options] UseRoaming=1 This causes PM7 ...
  2. questionWH Software products on Virtual enviroments
    WH Software products implement anti-piracy technology that ensures the software can only be activated on a single physical machine. As such WH Software products do not support virtual environments which are not provided stable hardware configurations by their host. All load balancing, dynamic d ...
  3. questionI am getting an Invalid Machine Code? What do I need to do?
    Invalid Machine Code: is an error generated because something has changed on the machine in question, hereby the activation needs to be done again due to this. How to Remove Activation for PM7, PHS5, Key Manager & E3 in SLS serverYou need to remove the existing Activation. To do this fol ...
  4. questionProMaster 7 - Firewall Software & Devices - TCP Port numbers
    Firewall Software And Devices Firewall software and devices are increasingly popular to help protect from malicious computer attacks. If you are running any type of firewall you must ensure that it allows ProMaster Master-Keying 7 to communicate to your server on TCP port 3050 and also TCP port ...
  5. questionMy computer crashed and now when trying to log onto ProMaster 7 it is saying I have used the concurrent user licences?
    On the Server you need to open Services. Stop the Firebird Server and then Start the Firebird Guardian.
  6. questionI am getting an error when going into the Coding Matrix/Tree in PM7
    When going into the Coding Matrix or Coding Tree I am getting a error message similar to this: This means the Profile barrel family has errors. Login as Admin and make sure profiles and barrels are assigned properly.
  7. questionHow can I replace the Server that hosts my ProMaster Master Keying database?
    Overview When a computer has ProMaster Master Keying installed as a server regardless of the type of hardware or operating system it also holds the license/activation file and the database. All workstations configuration files will be pointing to this database. The main database stores the locat ...
  8. questionMissing GDI libraries
    This is a Windows issue, at some stage in the history of this old PC someone has disabled windows updates see below: For Windows 2000 users, the GDI+ libraries may not be installed on your computer, in which case you must download and install them prior to installing InstaCode, E3 or ProMaster ...
  9. questionHow do I add a default factory to ProMaster Masterkeying 7?
    Open the User's ini file and enter the following [Local Options] DefaultFactory=BLAH Used when creating a new job Used only if nothing else has already determined the factory (i.e. System type settings or Application Parameters)
  10. questionSilca Leonardo Key Cutting Machine Requirements And Operation
    The Silca Leonardo machine was produced to be a stand alone key duplicating machine. WH Software identified a greater use for the Leonardo as a means to improve productivity when manufacturing master-key systems and to achieve this WH Software has worked in conjunction with Silca to provide an ...
  11. questionMy pinning chart is showing incorrect pinning in ProMaster?
    On occasion you might observe that the pinning information shown on a pinning chart does not appear correct. Specifically, the pinning information is not matched to the key cuts that are displayed on the pinning chart. This explains how this situation may occur, how to identify it and how to ...
  12. questionI am getting an error message of Coding Not Complete in ProMaster Masterkeying 7?
    There are three reasons why coding may not be not complete, these follow for you: Phantom check is not complete. All keys have to have codes within Coding Tree and Assign Codes. All doors must have keying or if not, their properties changed to Non Keyed as shown below. To check this, go into D ...
  13. questionWhat are the token positions for my Marker 2000?
    To set up the Token positions on the Marker 2000 Token 0 holds the key number Token 4 holds the issue number Token 5 holds the system number Hence marking models should use Tokens 0, 4 and 5 Also Token 1 holds text that is displayed on the marker 2000 screen and Token 3 holds the key profile. I ...
  14. questionHow do I select the correct Silca UnoCode Classic machine?
    Overview When adding an Original/Classic UnoCode to the machine list you must choose if your machine is a version 1 or a version 2 machine. The majority of these older machines are version 2 machines. Solution Select model "V2" and the correct Com port then read the firmware version, it will ran ...
  15. questionHow to create an account on www.whsoftware.com?
    What you may like to do, is go to our website, and create yourself an account https://activate.whsoftware.com/User/NewAccount.php, this will email you with a link to activate the account and ask you for you to enter your own password for the account. Once this is done you can enter in one of ...
  16. questionWhat label printers can be used with ProMaster Master Keying 7?
    Solution All labels produced by ProMaster Master Keying 7 are designed to be printed on a 100 mm (4 inch) wide label printer. Any label printer that has full windows support may be used. Recomendations All our testing is performed on Zebra printers and for a mid size operation we suggest the Ze ...
  17. questionI am getting an error message: "Missing DLL file" with Windows 2000. What do I do?
    E3 and ProMaster Master-Keying 7 use advanced graphic routines known as GDI+. For Windows 2000 users, the GDI+ libraries may not be installed on your computer, in which case you must download and install them prior to installing. Do this by downloading the GDI+ redistributable from www.microsof ...
  18. questionCan I have an additional license key for our test server before going live?
    Yes. We understand the staging process involved when developing a website for a client or on behalf of your company and our licensing system accomodates this. If you purchase any of our products and generate the license key for your test server then all you have to do is send us an email from ...