WH Software Knowledge Base

Generic cards

Administrator — Tue, 14 Oct 2008 09:33:00 GMT

Abstract: H2>OVERVIEW

Why do some depth and space cards display more spacings than required for key I am ...

Error message exporting to Key Manager

Administrator — Thu, 04 Sep 2008 07:29:00 GMT

Abstract: H2>Overview

When you export from ProMaster 5 to your client using ProMaster Key Manager, you may get an error message that reads something like "SQL Server error Token Unknown....", after which the export has failed.

Early versions ...

How do I find master key codes for Lowe & Fletcher in InstaCode?

Administrator — Thu, 04 Sep 2008 07:20:00 GMT

Abstract: H2>Overview

How do I find the Master Key codes for Lowe and Fletcher and other Master Keyed Locks in InstaCode?

Solution

Open the code series by searching for any code in the series and then read the Manuf...

Why is it slow to log into ProMaster 5 sometimes?

Administrator — Mon, 25 Aug 2008 19:23:00 GMT
Abstract: H2>Overview
When your ProMaster 5 database is hosted on Windows XP, Windows 2003, Vista or Windows 2008, there are factors which may make logging into ProMaster slow, and may result in risk to your data.
First, and most important is ...

How do I network my InstaCode

Administrator — Fri, 22 Aug 2008 18:06:00 GMT
Abstract: H2>Overview
The current version fo InstaCode (yes we have plans for a fully functional network version) has certain limitations when running across a network. These are:
You are not able to save Client information from any com...

Transferring an Activation from one computer to another.

Administrator — Thu, 21 Aug 2008 09:07:00 GMT
Abstract: H2>Overview
To activate InstaCode on a new computer when you have already reached the maximum amount of activations allowed, you must first deactivate one of your existing installations.
Solution
To deactivat...

How can I activate my InstaCode if I am not connected to the Internet?

Administrator — Thu, 21 Aug 2008 09:06:00 GMT
Abstract: H2>Overview
InstaCode must be activated before it becomes operational.
There are three ways to activate InstaCode, ad you may choose the solution that best fits your situation.
If your computer is Internet not Internet connec...

Why does InstaCode have it's own card numbering system?

Administrator — Thu, 21 Aug 2008 08:35:00 GMT
Abstract: P>As time moves on there is an increasing amount of depth and space data that is not encompassed by the older numbering systems (such as Silca and HPC).
Since InstaCode encompasses keys and lock systems from every country, it is important to...

Silca Leonardo Key Cutting Machine Requirements And Operation

Administrator — Thu, 21 Aug 2008 08:16:00 GMT
Abstract: H2>Overview
The Silca Leonardo machine was produced to be a stand alone key duplicating machine.
WH Software identified a greater use for the Leonardo as a means to improve productivity when manufacturing master-key systems and to ac...

When I update my ProMaster 5, how does it affect my ability to exchange systems with other ProMaster 5 users?

Administrator — Wed, 20 Aug 2008 18:46:00 GMT
Abstract: H2>Overview
As we introduce new features in ProMaster 5, we make alterations to the import/export file format to support these changes. If the import/export format was not upgraded to reflect data changes then data loss would result th...

What if I lose my "User" password for ProMaster 5?

Administrator — Wed, 20 Aug 2008 18:05:00 GMT
Abstract: H2>Overview
ProMaster stores passwords using a one-way algorithm so there is no way to read and display the password. Your password must be reset by your ProMaster administrator.
Solution
Your ProM...

What if I lose my "Admin" password for ProMaster 5?

Administrator — Wed, 20 Aug 2008 18:03:00 GMT
Abstract: H2>Overview
ProMaster stores passwords using a one-way algorithm so there is no way to read and display the password.
Solution
While you are not logged into ProMaster, click on the Help ...

How do I remove a Master Key System I no longer want in InstaCode?

Administrator — Wed, 20 Aug 2008 17:53:00 GMT
Abstract: P>To remove a master key system from InstaCode, please follow these steps:
Click on the My Master Key button.
From the Master-Keying Wizard click Next.
Choose the option

When I receive a new version of InstaCode, do I need to install my previous version(s)?

Administrator — Wed, 20 Aug 2008 17:47:00 GMT
Abstract: P>No.
All InstaCode installations are complete and do not require the presence of a previous version.
If a previous version is located by the InstaCode installation process, your custom data (clients, hooks, notes, master-key system...

How do I get a demo version of InstaCode??

Administrator — Wed, 20 Aug 2008 17:44:00 GMT
Abstract: P>There is not a demo version of InstaCode, however an InstaCode tutorial is available. The tutorial gives a comprehensive overview of InstaCode to assist you with your purchase decision.
Please click on this link to watch the tuto...

Why can't some series such as Audi/Volkswagon be cut on my ITL machine?

Administrator — Wed, 20 Aug 2008 17:40:00 GMT
Abstract: H2>Overview
On the ITL, some series require multiple cuts in each position to produce an accurate key. If the required number of cuts is more than 12, InstaCode cannot download the data to the ITL machine. This is a limitation of...

Why are my keys not correct when I use an HPC 1200 / Blitz machine?

Administrator — Wed, 20 Aug 2008 17:37:00 GMT
Abstract: H2>Overview
The HPC 1200 / Blitz have no ability to adjust for different cutter sizes. Some HPC cutters differ in size to Silca cutters.
When cards are printed by InstaCode, they are calibrated to one cutter brand. If you...

Pinning Chart shows incorrect pinning

Administrator — Wed, 13 Aug 2008 16:37:00 GMT
Abstract: H2>Overview
On occasion you might observe that the pinning information shown on a pinning chart does not appear correct. Specifically, the pinning information is not matched to the key cuts that are displayed on the pinning chart.
...

Why can't I register my InstaCode on Windows Vista.

Administrator — Wed, 13 Aug 2008 10:46:00 GMT
Abstract: H2>Overview
After installing InstaCode, when InstaCode is first run, you must enter your registration details then you must activate InstaCode.
To perform the registration and a...

Configuring E3 to use a header graphic on Invoices, Quotations and Jobs

Administrator — Wed, 13 Aug 2008 09:44:00 GMT
Abstract: H2>Overview
Normally, E3 prints your company details at the top of Invoices, Quotations and Jobs. Along with this printed header, there is provision to show a small graphic (40 mm wide by 30 mm high).
However, if you ...

Is ProMaster 5 the best master-keying software available, anywhere in the world?

Administrator — Wed, 13 Aug 2008 08:49:00 GMT
Abstract:
~~YES!~~
Breaking news July 2008.
No, not any more. ProMaster 5 retires, its position usurped by ProMaster Master-Keying 7.

How do I get InstaCode to communicate via a USB to COM Port Adaptor?

Administrator — Wed, 13 Aug 2008 08:46:00 GMT
Abstract: H2>Overview
Most key cutting machines communicate via a standard RS232 serial connection ("COM Port").
Many recent computers ship without COM ports, and even those that do frequently have on...

Why can't I download the Silca SX9 key to my Silca UnoCode or UltraCode.

Administrator — Wed, 13 Aug 2008 08:28:00 GMT
Abstract: H2>Overview
InstaCode does not allow download to Silca UnoCode or UltraCode machines for Silca SX9 keys.
It has been identified that among the variety of these machines on the market and the various versions of firmware on these mach...

After installing Pocket InstaCode 2007 from the CD, I found that it hasn''t actually installed the program onto my PDA?

Administrator — Wed, 27 Feb 2008 09:57:00 GMT
Abstract: ake sure you are running the lastest version of Microsoft Activesync ( at least version 4 ) if not you will need to update from http://www.microsoft.com/windowsmobile/activ...

I am getting an error message: "Signature Error in File". What do I do?

Administrator — Sun, 06 May 2007 09:57:00 GMT
Abstract: ollow the instructions below -
1. Ensure InstaCode is closed.
2. Double click on the "My Computer" icon on your desktop.
3. Select...

I am experiencing problems installing Pocket InstaCode 2006 and am running Windows version 5 or greater. How can I manually installed this?

Administrator — Sun, 18 Mar 2007 14:22:00 GMT
Abstract: P>Following are step by step instructions to do a manual installation of Pocket InstaCode onto a Version 5/2005 operating system:
Connect the PDA to your desktop computer and ensure ActiveSynch has established a connection with it. There are ...

I am getting an error message: "Invalid Machine Code". What do I do?

Administrator — Mon, 12 Mar 2007 11:53:00 GMT
Abstract: ollow the instructions below -
1. Ensure InstaCode is closed.
2. Double click on the "My Computer" icon on your desktop.
3. Select...

What are the system requirements to run InstaCode?

Administrator — Mon, 12 Mar 2007 11:51:00 GMT
Abstract: he minimum computer hardware requirements are a Pentium CPU, 64MB of free RAM and 80MB of available Hard Disk Drive space, mouse or other pointing device and one of Windows ME, NT, 2000, XP or 2003. A Windows supported printer is optional. If you run...

What files do I need to backup to protect my InstaCode data?

Administrator — Sun, 11 Mar 2007 11:38:00 GMT
Abstract: ll files that store your clients, hooks, notes, master-key systems and custom series are stored in the folder called "Custom" under the InstaCode folder. Typically this would be called "C:\Program Files\InstaCode\Custom". You should backup all files ...